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Meet Shiv Martin

Lawyer, Mediator & Trainer

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in across the business, community and government sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation. Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations for small businesses.


She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups.


As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. In this space, Shiv has conduct numerous mediations involving small businesses. From internal workplace conflict, to disputes between contractors and customers. In addition to mediating conflict, Shiv has worked with small and medium size enterprises in designing effective policies and staff training to minimise the risk of workplace conflict and to design tools to assist staff manage conflict where it arises. She has advised organisations on complaints handling and conflict resolution process design.


She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.  Shiv has aslo conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.  In particular, Shiv has trained organisations in best practices around managing complaints under the NDIS scheme.


Shiv’s greatest area of strength and passion is training and coaching in dispute resolution and building team resilience in conflict management work. She is a leading conciliation and public service trainer, and facilitates reflective practice workshops. She has taught students of the University of Queensland and Newcastle University. Organisations that Shiv has partnered with or trained for include:



  • Information Commissioner (Qld)

  • Administrative Appeals Tribunal

  • Australian Financial Complaints Authority

  • High Conflict Institute

  • Department of Justice and Attorney General

  • Ombudsman South Australia

  • Accident Compensation and Conciliation Service

  • National Disability Insurance Service Commission

  • TEAM Real Estate, Ray White Real Estate

  • UC Berkley

  • Catholicare

  • National Sports Tribunal

  • Central West Hospital and Health Service

  • Local Government NSW

  • Department of Planning, Innovation and Environment (NSW)

  • Newcastle University

  • Australian Human Rights Commission

  • NDIS Complaints and Quality Safeguard Commission

  • Department of Child Safety (Qld)

Tropical Leaves

My values


I pride myself on providing a professional service that is evidence based, consistent with legislation and adapted to each client's needs. I will identify the appropriate resources and engage with other experts as the task requires.


I bring a creative and future focused approach to problem solving. I work with teams to engage in big picture thinking to identify new approaches and original solutions to problems or conflict.


I will identify opportunities to create and add value to your professional relationships by engaging in interest based conversations.


I design and deliver my services with empathy, cultural sensitivity and responsiveness to the individual needs of my clients. I specialize in cross cultural conversations and working with vulnerable individuals.

Meet the Team

These are the people that help make a reality. 


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