An Ombudsman acts as an impartial third party, investigating complaints and mediating conflicts between individuals and organizations. They work to ensure fairness, identify solutions, and hold institutions accountable when necessary.

 

Ombudsmen (and women) are important because they provide a crucial check on power. They offer individuals a fair and accessible way to address grievances against institutions, promoting accountability and preventing abuses of power. Additionally, by resolving conflicts and identifying areas for improvement, they contribute to smoother interactions between citizens and institutions, fostering trust and public confidence.