Sector Expertise
Shiv Martin Consulting works across government, regulatory, corporate and community settings, with particular expertise in organisations navigating complaints, conflict, complex conversations and high-stakes human interactions.
Government & Public Sector
Government agencies can strengthen conflict management, complaints handling, difficult conversations and complex decision-making through practical, fair and consistent approaches.
Ombudsman, Regulatory & Complaints Bodies
Specialist support for ombudsman, regulatory and complaints teams helps build capability in early resolution, conciliation, communication and high-conflict matter management.
Universities & Higher Education
Universities benefit from practical strategies for navigating student complaints, workplace conflict, difficult interactions and complex conversations with fairness and confidence.
Health & Human Services
In emotionally demanding environments, we help build the skills and systems needed to manage complaints, conflict and challenging interactions while supporting staff wellbeing.
Insurance
Insurance teams can strengthen communication, negotiation, de-escalation and complaints handling skills for complex and high-stakes customer interactions.
Financial Services
Clear, fair and human-centred dispute resolution practices help financial services organisations manage complaints, difficult conversations and customer conflict while maintaining trust.
Transport & Infrastructure
Complex operational environments require strong communication and conflict capability, particularly when managing workplace issues, stakeholder concerns and challenging conversations.
Construction & Property
Early intervention, stronger communication and practical conflict resolution skills can help construction and property organisations prevent workplace and commercial disputes from escalating.
Legal & Professional Services
For professionals working in complex and high-pressure environments, we build capability in negotiation, emotional intelligence, conflict resolution and difficult client conversations.
Corporate & Enterprise
Strong organisations need leaders and teams who can address conflict early, communicate clearly and navigate difficult workplace relationships with confidence.
Not-for-Profit & Community Organisations
Purpose-led organisations are supported to navigate conflict, stakeholder relationships and challenging conversations while protecting trust, connection and organisational purpose.
Workplace, HR & People Teams
HR and People teams gain practical tools for mediation, conflict coaching, early intervention and managing difficult conversations before workplace issues become entrenched.
Explore our approach to conflict resolution in aged care.
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Call or text 0433 904 303 · contact@shivmartin.com