Please note: our practice is workplace, commercial and organisational mediation. We do not handle family or parenting matters, and we can point you to family mediation services in Townsville.
Townsville is a working city: a hub for government services, health, education, Defence and the industries that anchor North Queensland. In a professional community this connected, workplace disputes carry an extra complication. People know each other. Advisers have history with one side or the other, and everyone can name a mutual contact.
That is exactly when an independent mediator from outside the region earns their place. Shiv Martin Consulting provides workplace mediation in Townsville with no local ties to either party: an accredited mediator and lawyer, flown in for your matter or working with the parties online, running a process that is calm, clear and fair.
Conflict is not a failure. It is usually a signal that something important needs attention, and with the right structure it becomes workable, often without anyone resorting to formal proceedings.
Workplace disputes
Conflict between colleagues, managers and teams in councils, health and education providers, and regional offices of government agencies.
Business and partnership disputes
Disagreements between business partners, family businesses and contractors, where an outside mediator protects relationships that have to survive in a smaller market.
Complaints and grievances
Escalated complaints where fairness has to be visible and the community is watching more closely than it would in a capital city.
How mediation works when your mediator travels
Preparation happens before anyone books a flight. The pre-mediation stage, a suitability assessment and a private preparation conversation with each participant, runs by phone or video in the days beforehand. By the time we sit down together in Townsville, everyone knows the process, the ground rules and what the day is for.
The mediation itself runs in person at your workplace or a neutral Townsville venue, usually as a single focused day. Where travel is the obstacle, secure online mediation follows the same structure, and North Queensland teams use it often for single-issue matters and follow-up sessions.
One travelling mediator is also considerably cheaper than a dispute that festers into formal proceedings, resignations or a tribunal claim.
What North Queensland organisations bring to us
Mediation is faster and far less disruptive than court or tribunal processes, it is confidential, and outcomes hold because the parties built them. Read about our full workplace mediation service.
The mediation process in five stages
Stages one and five usually run remotely for Townsville matters, which keeps travel to the day that matters most: the one where people sit down together.
1. Pre-mediation. Suitability assessment, wellbeing check, preparing each participant.
2. Introductions. The mediator's role, opening statements, agenda setting.
3. Exploration. Sharing information, understanding perceptions, unpacking assumptions, relevant law or policy.
4. Private sessions. Confidential check-ins with the mediator to discuss options and shift to a future focus.
5. Agreement. A forward-looking resolution captured in a written record of outcomes and follow-up steps.
We are proud to support teams from the following organisations
Trusted by Teams Across Australia
40+ 5 Star Google Reviews
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.
An independent practitioner, trusted where fairness is scrutinised
Shiv Martin is a Brisbane-based accredited mediator (AMDRAS), lawyer and trainer with over 15 years of experience across government agencies, commissions, tribunals and workplaces. She brings legal clarity and trauma-informed facilitation to every session, explaining rights and processes without acting as a lawyer for either side.
We also deliver conflict resolution training in Townsville: in-house programs for leaders, HR and frontline teams, designed around your context and delivered in your building. Explore training options.
Frequently asked questions
Do you really travel to Townsville?
Yes. We are based in Brisbane and run matters across Queensland. In-person mediation days and training programs are scheduled in Townsville with travel arranged around your timeline, and preparation runs remotely beforehand so the in-person time is used well.
Would online mediation work for our matter?
Often, yes. Online mediation follows the same five-stage structure with the same preparation. It suits single-issue matters, geographically split parties and follow-up sessions. The suitability assessment will tell us whether your matter needs a room.
What does it cost?
It depends on complexity, the time involved and travel. Send a few lines about the situation through the enquiry form and we will come back with the process that fits and the costs, usually within a business day.
Why use a mediator from outside Townsville?
Independence. In a connected professional community, parties often want certainty that the mediator has no history with either side, their advisers or their industry contacts. A practitioner from outside the region removes the question entirely.
Do you provide family mediation in Townsville?
No. Our work is workplace, commercial and organisational. For family or parenting disputes we are glad to point you to family dispute resolution services in North Queensland.
Where we work
Townsville is part of a national practice, based in Brisbane: Brisbane · Gold Coast · Canberra · Sydney · Melbourne · All locations and services
Tell us what your organisation is facing
The fastest way to get help is a short written enquiry. Tell us what is happening in a few lines and we will come back with the process that fits, what is involved and the costs, including travel. If a conversation would help, book a confidential discovery call.
Call or text 0433 904 303 · contact@shivmartin.com