Practical thinking on conflict, complaints and leadership

True change management is as much about navigating human behaviour as it is about rolling out systems. While it may be easy to change back and forth between technology systems, team culture is much harder to bring back once lost, and nothing threatens a team’s cohesiveness like organisational change.

A very common question I am asked by those new to dispute resolution processes is what the difference between a mediator and conciliator is, and which process is suited to their needs. In this article, I step out some of the key differences between these two processes.

Learn how expert dispute resolution consulting helps Australian organisations choose fair processes, resolve conflict and build practical in-house capability.

Workplace conflict often isn’t about the issue, it’s about the principle. This article explores how values-based coaching questions and the SCARF framework help leaders and HR professionals reduce defensiveness, surface what’s really at stake, and resolve conflict more effectively.

How can leaders handle workplace bullying with confidence? This guide for HR, managers, and mediators explores practical strategies to spot bullying early, respond effectively, and use mediation, conflict coaching, and training to reduce risks and build healthier workplace cultures.

Conflict at work is inevitable, but it doesn’t have to derail your business. Discover how mediation, facilitation, and coaching can transform difficult conversations into stronger teams, healthier systems, and long-term business resilience.

Explore how storytelling influences conflict and self-discovery. Learn how to rewrite limiting narratives, shift perspective, and turn conflict into growth.

Explore the structured techniques behind Shiv Martin Consulting’s workplace mediation services. Discover how mediation can resolve disputes, improve team dynamics, and strengthen workplace culture.