Shiv Martin's Blog

Words carry power in conflict. The way we phrase a question can either build trust or trigger defensiveness. In this blog, Shiv Martin explores how neuroscience, language, and communication strategies transform high-stakes conversations - plus practical tips for leaders, HR teams, and mediators.

How can leaders handle workplace bullying with confidence? This guide for HR, managers, and mediators explores practical strategies to spot bullying early, respond effectively, and use mediation, conflict coaching, and training to reduce risks and build healthier workplace cultures.

Consistency in conciliation practice builds fairness, trust, and confidence in dispute resolution outcomes. This guide outlines four strategies for organisations: structured intake, transparent processes, conciliator training, and standardised follow-up. Learn how Shiv Martin Consulting supports government, healthcare, education, and corporate teams to strengthen conflict resolution systems.

How do personality traits impact workplace conflict? In this practical guide, Shiv Martin explores how the Big Five Personality Traits influence disputes and shares tips for leaders, HR managers, and complaints teams. Learn how workplace conflict resolution training and consulting can transform tension into stronger, more resilient teams.

How can leaders improve work meetings with personality science? Using George Kelly’s Personal Construct Theory, this blog explores why participants walk away with different experiences and how workplace facilitation, mediation, and conflict resolution training can make meetings more inclusive, structured, and productive.

What is narrative practice in mediation, and how does it transform workplace conflict resolution? Learn how storytelling helps leaders, HR, and complaints teams shift from blame to collaboration, rebuild trust, and unlock values-driven outcomes. Explore Shiv Martin Consulting’s mediation and training services today.

In the age of AI, conflict management remains a deeply human skill. Workplace conflict resolution training and mediation services help leaders build trust, psychological safety, and resilience. Learn why empathy, communication, and conflict coaching are essential for thriving workplaces in today’s complex environment.

Complaints and conciliation staff face unique psychosocial hazards, with some of the highest rates of mental health claims in Australia. This blog explores how workplace design, environmental psychology, and conflict resolution consulting can improve staff wellbeing, resilience, and performance in high-stress roles.

High-conflict complainants challenge fairness, wellbeing, and efficiency in complaints handling. By embedding inclusivity, procedural fairness, and WHS protections, organisations can safeguard staff, maintain trust, and strengthen justice processes. Explore practical strategies and training to manage querulous complainants safely and effectively.

Facilitated conversations provide a structured, neutral way to resolve workplace disputes across government, healthcare, education, and corporate settings. Discover how they work, when to use them, and why they can save time, stress, and cost compared to formal complaints processes.

Conflict at work is inevitable, but it doesn’t have to derail your business. Discover how mediation, facilitation, and coaching can transform difficult conversations into stronger teams, healthier systems, and long-term business resilience.

Explore how mediation, leadership coaching, and Social Identity Theory offer practical ways to rebuild trust in institutions. A must-read for mediators, conciliators, and government dispute resolution professionals.