Testimonials about our Expert Panel

Together, Shiv and her expert panel have decades of experience in managing conflict in a range of industries including courts, tribunals, workplaces, building disputes, Ombudsman officers and investigations. Shiv's expert panel includes lawyers, decision makers, investigators, mediators and conflict coaches.

If you are looking for a nationally leading team in dispute resolution practice, training and consulting, then you will not be disappointed.

“Shiv delivered a 3 day training around conflict management and negotiation with our management team. Shiv's facilitation style is highly engaging, she delivers information in multiple formats to accommodate different learning styles. I thoroughly enjoyed the training and am appreciative of the skills I have gained.”

Sara

“Shiv is an exceptional resource and mentor in the Alternative Dispute Resolution and Conciliation arena. I had the pleasure of working with and being mentored by Shiv through a bespoke ADR program put together for the team I was part of. It was easy to organise, attend and learn from. Shiv also went above and beyond to provide some further counsel and consult on particular matters for the team. Would highly recommend Shiv's training and services.”

Julia

“I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution.”

Margo

“I recently attended a two-day training course led by Shiv Martin, and it was an exceptional experience. She was incredibly warm and approachable, making the learning environment comfortable and engaging. Her depth of knowledge, experience and practical insights into mediation were truly impressive. I left the course feeling confident and equipped with valuable skills. Highly recommend Shiv for anyone looking to enhance their mediation abilities!”

Natalie

“Shiv is a highly skilled and engaging dispute resolution consultant and trainer. Her knowledge and expertise is second to none and she is very easy to work with. I would recommend Shiv if you are looking for someone to resolve your conflict, or to work with your business to design conflict resolution skills training.”

Richard

“Shiv Martin is a highly experienced dispute resolution practitioner. I have collaborated with her in the successful resolution of difficult conversations, disagreements, and disputes between parties. She brings to her work a sound understanding of dispute resolution practice, and the ethical and practice standards of a nationally accredited mediator. I have first-hand experience of her ability as a trainer. Shiv has an empathetic but objective and neutral approach to helping clients resolve challenging conflicts. I am pleased to recommend her to people who may be looking for a suitable dispute resolution practitioner.”

Jon

“Shiv Martin was an exceptional coach as I prepared for the National Mediation Accreditation Assessment. Her expertise and mastery of mediation are impressive, and her passion for dispute resolution is inspiring. Shiv took the time to understand my needs and tailored our sessions accordingly. She created a supportive learning environment where I never felt self-conscious, which allowed me to learn in a relaxed and open frame of mind. Shiv was generous with her time and resources, always prepared, and her insightful guidance helped me build confidence.

If you are looking for a coach who is attentive, professional, and genuinely enthusiastic about helping others succeed, I highly recommend Shiv Martin.”

Madeleine

“I recently had the privilege of working with Shiv, who provided exceptional guidance and support during my legal journey.

From our first meeting, it was clear that Shiv was not only knowledgeable but also genuinely intrested in helping me succeed. She took the time to prepare me for the reconciliation process, ensuring that I was well-prepared and confident in presenting my case. Her explanations were clear and thorough, making complex legal concepts easy to understand. I appreciate Shiv's patience and willingness to answer all my questions, no matter how small.

During the actual conciliation, Shiv’s training helped me remain calm and confident. She guided me through each step, providing strategic advice that proved invaluable in achieving a positive outcome in my case.

Thanks to Shiv's expertise and support, I felt empowered and ready to advocate for myself. I highly recommend Shiv to anyone in need of conciliation coaching. Her professionalism, dedication, and compassion truly set her apart. I am grateful for her help, which ultimately led to a successful resolution of my case.”

Vikram

“I wanted to take a moment to thank you for the outstanding session you facilitated for our team. Your insights and guidance made the training both engaging and highly impactful.

The tools and techniques you shared will undoubtedly benefit the team as we navigate the complexities of our roles.

We truly appreciate the time and effort you invested in making the session a success. We look forward to any future opportunities to work together.”

Sameer

“Thank you Shiv for the help and support you provided recently. Your experience and knowledge combined with your empathy have assisted greatly with providing us the skills to navigate difficult conversations and disputes in the workplace.”

Wendy

“I would like to express my appreciation for Shiv's contribution to the professional development program at the ACCS for Conciliation Officers.
The diverse areas covered in the sessions, reinforced the broader principles of ADR and their practical application to conciliation in a legal context. It gave us the opportunity to drill into the nuances of ADR practice, by sharing our experiences and reflecting on our practice.
Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.”

Jack, PD Manager, Conciliator, Accident Compensation and Conciliation Service

“The course content was in depth and comprehensive. Shiv Martin was a fantastic trainer and the coaches were patient, knowledgeable and provided constructive feedback. An excellent course to learn mediation skills or enhance existing skills.”

Linda, Regional Manager, Master Builders QLD

“Dear Shiv, I’d just like to say how useful I found the masterclasses. You have been so generous in the information and references you have provided and your enthusiasm has been a great source of motivation for me. Thanks so much for sharing your knowledge and expertise in an excellent package.”

Lisa, Senior Project Officer/ Registration Delegate, National Native Title Tribunal

“Thanks again for facilitating the workshop yesterday. We found it very useful and thought provoking. We’ll be seeking you out for further training in the future! ”

Angela, Deputy Manager, ADR, Children’s Court Victoria

"I found Shiv’s training very interesting and intellectually stimulating, but I can also see how it can be practically applied and help guide decisions when to seek to negotiate. I think the techniques touched on will improve currently distrustful relationships."

Helen, Senior Legal Officer, Ombudsman SA

"I want to reach out and thank you for the detailed and engaging presentation on stakeholder engagements. I am sure I will be able to use many of the teachings in my everyday working environment to a great effect. Thanks again and keep up the amazing work."

Travis, Group Manager, Procurement Office VicTrack

“Shiv Martin provided excellent written communication and copywriting services and internal communication and policy advice. Shiv was able to effectively communicate in writing clear messages regarding our business goals and achievements.”

TK, Director and Founder

“Shiv Martin has an excellent grasp of the opportunities that are presented by online mediation and proficiently navigates technology as well as the needs of mediation participants to get position results.”

Nathan, CEO

“Shiv was an engaging presenter and provided food for thought in how to build happier and more productive teams. Quite useful take aways. Loved it.”

ARCA Credit Summit 2022 Attendee

“Shiv, your sessions were outstanding! Truly! And you did it twice!! I could not believe how well the audience engaged with your content given you weren’t in the room with them – and that you couldn’t actually see them!

Everyone was listening and absorbing your slides intently, and very engaged with the workshop activity”

Verity, Director Regionally Significant Development

“I loved your workshop – it was expertly facilitated and very relatable. You were able to create a safe space for open discussion and reflection with non-clinical examples. I would highly recommend anyone who works in a team environment attend.”

Nicole, Staff Specialist, Royal Brisbane and Women's Emergency and Trauma Centre

“As health professionals we rarely have the opportunity to do a deep dive into conflict resolution. Shiv provided a safe environment and fantastic, contextual insight into navigating these difficult conversations both in the workplace and at home. “

Laura, Nurse Educator

“Previous trainings with mediators have been insightful and I’ve definitely picked up a lot of skills and tricks. But receiving training from someone who has done very similar work to us as conciliators was even better!
Shiv’s presenting was relaxed and relatable and full of great content and conversation. 10/10 would recommend.”

Workshop Attendee, Utilities Disputes NZ