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Which conflict resolution book should I get?

Updated: Aug 24




We all learn in different ways. While I love delivering live and online workshops, reading a book (by myself) is still my favourite way to learn new information. There are many excellent podcasts, web pages and blogs on negotiation, conflict resolution and mediation. However, the starting point for learning in these areas, for me, remains a reputable book!


Here is a list of the books that I have reference to...and yes they are all my favourites : )

  • "Emotional Intelligence: Why It Can Matter More Than IQ" by Daniel Goleman. Published by Bantam, 2005

  • "The EQ Edge: Emotional Intelligence and Your Success" by Steven J. Stein and Howard E. Book. Published by Jossey-Bass, 2011

  • "Alternative Dispute Resolution" Sixth Edition by Tania Sourdin (2020) Thompson Reuters

  • "Intercultural Communication - a contextual approac" James Neuleip (2011) Sage Publications

  • "The Promise of Mediation: Responding to Conflict through Empowerment and Recognition" by Robert A. Baruch Bush and Joseph P. Folger. Published by Jossey-Bass, 2005

  • "Getting to Yes: Negotiating Agreement Without Giving In" by Roger Fisher, William Ury, and Bruce Patton. Published by Penguin Books, 2011

  • "Difficult Conversations: How to Discuss What Matters Most" by Douglas Stone, Bruce Patton, and Sheila Heen. Published by Penguin Books, 2010

  • "Bargaining for Advantage: Negotiation Strategies for Reasonable People" by G. Richard Shell. Published by Penguin Books, 2006

  • "The Mediation Process: Practical Strategies for Resolving Conflict" by Christopher W. Moore. Published by Jossey-Bass. (Latest edition: 2021)

  • “Defusing Hostile Customers Workbook (Third Edition): A Self-Instructional Workbook For Public Sector Employees Paperback” Robert Bacal (2010)

  • "High Conflict People in Legal Disputes" by Bill Eddy. Published by HCI Press, 2016

  • "Biff: Quick Responses to High-Conflict People" by Bill Eddy. Published by HCI Press, 2011. Rapport the Four Ways to Read People Emily Alison and Laurence Alison (2020)

  • “Australian dispute resolution: law and practice” Boulle, L. and Field, R. 2017, Lexis Nexis Butterworths

  • “Dare to Ask – Learn to Ask Questions like a Pro” Els Dragt & Jeroen Timmer (2020)

  • "Nudge: Improving Decisions About Health, Wealth and Happiness" Richard H. Thaler (2008)



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