Swapping Hats, Moving Between Mediation & Conciliation - ONLINE WORKSHOP

To register head to the Resolution Institue website and follow the "Register Now" button.  

Join us for a dynamic online workshop tailored for professionals eager to seamlessly integrate mediation and conciliation skills into their practice. This unique opportunity offers insights into the core skills essential for both effective mediation and conciliation, empowering you to fluidly transition between facilitative and evaluative roles in dispute management.

• Skills update and professional development for conciliators.
• Reflective practice and opportunity to collaborate with other hybrid practitioners.

Delivered by Shiv Martin, who is experienced and currently engaged in a combination of mediation and conciliation practice across a range of organisations and jurisdictions.

Refresher for public service officers and complaints handlers seeking explore models of resolving complaints/ review requests informally.