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Wed, 27 Mar


Public service masterclass

Public service masterclass - ONLINE MASTERCLASS

Day 1: Wednesday, 27 March 2024 | 9am — 2pm AEDT | Online Day 2: Thursday, 28 March 2024 | 9am — 2pm AEDT | Online AUDIENCE: Mediators and conciliators - dispute resolution and complaints handling professionals

Public service masterclass - ONLINE MASTERCLASS
Public service masterclass - ONLINE MASTERCLASS

Time & Location

27 Mar 2024, 9:00 am AEST – 28 Mar 2024, 2:00 pm AEST

Public service masterclass

About the event

Join me for 2 days of online training exploring Public services. 

To register head to the Resolution Institue website and follow the "Register Now" button.  

Join us for a comprehensive two-day virtual masterclass on Thursday, 28 March 2024, and Friday, 29 March 2024, from 9 am to 2 pm AEDT, as we delve into the intricacies of conflict resolution models, communication strategies, and advanced procedural fairness considerations within the public service domain.

Day 1 Highlights: Wednesday, 27 March 2024 | 9am — 2pm AEDT | Online

  • Exploring the conflict resolution models utilised by different Courts, Tribunal, Commissions, Authorities and Ombudsman organisations.
  • Identifying the advantages and disadvantages of different conflict resolution models (assisted negotiation, mediation, conciliation, arbitration and decision making).
  • Dealing with challenging conversations while ensuring fair processes.
  • Managing expectation and setting limits to conversations in dispute resolution processes. Developing an understanding of why certain communications can be more difficult due to vulnerability, an underlying psychosocial disability or cultural misunderstandings.
  • Discuss the importance of policies and frameworks in providing your team with the right tools to manage difficult interactions.

Day 2 Highlights: Thursday, 28 March 2024 | 9am — 2pm AEDT | Online

  • Facilitating groups and meetings in public service – key strategies for better outcomes.
  • Improving systems for conflict resolution. Tools for designing more effective conflict resolution processes with a specific focus on intake and triage.
  • Advanced procedural fairness considerations – explore reasonable adjustments.
  • Mapping your stakeholders and prioritising key relationships.
  • Audit and evaluate dispute resolution processes for continuous improvement. How to provide feedback and improve the capacity of your complaints resolution team.

Don't miss this opportunity to sharpen your conflict resolution skills and lead your team to success in the public service. Register today and be a part of this transformative masterclass!

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