Join me for 2 days of online training exploring the fundamental conflict resolution skills:

To register head to the Resolution Institue website and follow the "Register Now" button.  

Day 1: Wednesday - Feb 2024 TBC   | 1pm to 5pm AEDT | Online

• Understanding impact of self in conflict and self awareness as a key component of emotional intelligence
• Identifying and adapting your strategy to different approaches to conflict
• Interest based negotiation. How to focus on what really matters to individuals in conflict and to engage in a future focused problem solving process
• Building rapport and trust for information sharing
• Managing emotions and different personalities in conflict communication

Day 2: Thursday - Feb 2024 TBC  | 1pm to 5pm AEDT | Online

• Conflict resolution models (define and distinguish negotiation, mediation, conciliation, facilitation, arbitration, adjudication)
• Understanding conflict resolution models with reference to Power, Rights and Interests
• Procedural Fairness and the Satisfaction Triangle
• First conversations, intake, triage and assessing the suitability of a dispute for alternative dispute resolution.
• Identifying crucial support systems – record keeping, case management practices and evaluation tools.
• Explore sources of chronic conflict